CivicExcellence Membership

CivicExcellence Membership offers instant access to training that can improve both your individual performance, and that of your local government, all from your desk, and at your own pace.

Courses Included:

Here are some of the Skill Builder Courses included in CivicExcellence Membership!

Effective Time Management

How to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.

Managing Difficult Conversations

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult.

How to Delegate Effectively

Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned.

Strategies for Managing Stress

This course explores the causes of such stress and suggests general and specific stress management strategies that local government employees can use every day.


















What is CivicExcellence?

Designed specifically for local government, the CivicExcellence Membership is the next generation in training, combining live calls with experienced instructors with video, interactive exercises and much more.

CivicExcellence Membership offers instant access to training that can improve both your individual performance, and that of your local government, all from your desk, and at your own pace.

Course and Learning Tracks

Monthly Training for All Levels of Local Government

Develop the skills of your entire organization with courses and assessments for development as an individual and contributing team member. Keep track of their progress with certifications and reports.

Connect on the Forums

Members-Only Forums to Collaborate

You’ll get access to our member’s only forums to connect and collaborate with members enrolled in the same courses and based on local government locations and interests.


Mentor Office Hours

Free Monthly Consultations with our Mentors

Get your questions answered by our mentors in monthly office hours reserved only for members. These will also include guest experts and you’ll have the opportunity to submit your questions in advance – publicly or anonymously.

Choose a Plan that Works for You

CivicExcellence The Membership is a Local Government’s Best Enterprise Solution To Grow Their Human Capital From Employees to Managers To Elected Officials.


Our team is eager to assist you. If you need help getting started, find a bug, or have trouble using our site, get in touch by clicking the “HELP” button at the bottom right corner of this page.

Is the course transferrable or available for credits?

The courses are not currently transferable or available for credit at this time, but we have had our live courses accredited so we’re currently working on the accreditation process for CivicExcellence eLearning.

How long does each course take to complete?

It depends on the course. Course length varies by topic and the number of modules needed to present the information in an informative and engaging way.

Courses are broken down into a series of modules that can take anywhere from a few minutes to about 10 to 15 minutes, allowing you to fit learning into even the most demanding schedule. In general our Premier courses are 8-12 hours of learning, while the courses in the membership are between 2-5.

Each course also includes forum discussions and exercises, which time will vary between students.

What if I cancel my membership?

We hope you don’t, but you’ll have access to the course materials for the remainder of the period you’ve paid for. Unfortunately after the membership ends, you won’t be able to access the site resources that are in the membership.

Who are the Instructor?

Our seasoned instructors are selected based on their deep knowledge of local government and experience in teaching webinars and workshops, consulting and facilitating. We’ll provide insight into the unique world of local government from an employee and an elected point of view.

Each course clearly sets out who the instructor is.

How are the courses structured?

CivicExcellence courses are created to keep you engaged, and go well beyond the basics of voice-over slides. Our courses are delivered in bite-sized modules that you can review at your own pace.

Each module features a variety of tools to inform and engage learners, such as assessments, quizzes, exercises and downloadable worksheets. Once you are registered, you simply click on the link to your course to view the modules, watch the presentation or video, and do an exercise, take a quiz or download a worksheet.

Can I download the videos or courses?

There is no way to print off modules as they are video based, however you are able to go back into the course at anytime and review the modules or exercises again. Each course has a series of handouts and resources however that can be downloaded.

Free Course

  • Managing the Virtual Workplace

Masterclass Series

  • Local Government Supervisory Essentials
  • Customer Service for Local Governments

Ready to get started?

Get in touch, or create an account

Featured local government organizations we're proud to have worked with...

and 100s of local governments across Canada.